Refunds & Disputes

Refund & Dispute Policy

A1 Grills is a marketplace that connects you with independent installer partners. We do not take payment for installations and do not perform them — so refunds for installation work are handled by the installer. Here is exactly how that works and how we help mediate.

Last updated 26 May 2026

1. Our role

A1 Grills operates a1grills.in as an introducer/marketplace. We connect customers with verified, independent invisible-grill installers. We are not a party to the installation contract between you and the installer, and we do not collect payment for installation work.

2. Payments and refunds

You pay the installer directly for any survey, materials or installation. A1 Grills does not hold or process these payments.
Any refund for installation work is the responsibility of the installer who carried it out, under the terms they agreed with you.
A1 Grills charges customers nothing. There is therefore no customer-side fee for us to refund.

3. Raising a dispute

If an installation goes wrong, contact us within 30 days of the work at hello@a1grills.in. We will:

collect the details and photos from you and the installer;
mediate in good faith toward a fair outcome — rework, partial refund, or full refund by the installer;
remove an installer from the network for repeated or serious issues.

We mediate as an introducer; we cannot guarantee an outcome and you retain your rights under the Consumer Protection Act, 2019.

4. Contact

Questions about this policy? Email hello@a1grills.in or call +91 99257 43957.